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Consumer

  • Citizens Advice North Somerset

    Provides independent, free, impartial and confidential advice on a range of issues including benefits, debt, employment, housing and consumer problems. Face-to-face sessions are held in Weston-super-Mare, Nailsea, Portishead, Clevedon, Yatton and Pill. Telephone advice line available.
    Address
    Badger Centre, 3-6 Wadham Street Weston-super-Mare BS23 1JY
    Contact Info
    t: 03444 111 444 (10am-2pm, Mon-Fri)

    Suitable for: Everyone

    Visit Website »

  • Age UK Somerset

    Provides information, advice, welfare benefits and advocacy casework to older people aged 60+ across North Somerset. There is a helpline, website and drop-in events throughout North Somerset.
    Address
    Ash House, Cook Way, Bindon Road Taunton TA2 6BJ
    Contact Info
    t: 0845 643 4621 (9am-5pm, Mon-Fri) e: IandA@ageuksomerset.org.uk

    Suitable for: People aged 60+

    Visit Website »

  • Citizens Advice Consumer Helpline

    The Citizens Advice consumer service provides free, confidential and impartial advice on issues around buying goods or services. This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract.
    Visit Website »

  • Centre for Sustainable Energy

    Offers advice and support to households that are struggling to keep their homes warm, have damp or mould,  have problems with their energy bills, or just want to be more energy efficient. We offer practical advice on how to get the best from your existing heating systems, can help you to access grants for home improvements or to clear fuel debt and support in negotiating with landlords and energy suppliers. You can e-mail or call our freephone number for advice and we are available to talk to groups or attend events. Home visits are available for those who need them.
    Address
    3 St Peter's Court Bedminster Parade Bristol BS3 4AQ
    Contact Info
    t: 0800 082 2234
    Visit Website »

Discrimination

  • North Somerset BME Network

    We work with people who are socially excluded on the grounds of their ethnic origin and to assist them to integrate into society and to promote racial harmony.
    Address
    12 Orchard Place Weston-super-Mare BS23 1QP
    Contact Info
    t: 01934 414455 e: office@ns-bmenetwork.org
    Visit Website »

  • Equality Advisory and Support Service

    The Helpline advises and assists individuals on issues relating to equality and human rights, across England, Scotland and Wales. As well as the helpline there is information on the website to help understand how the Equality Act works, and how it may be relevant to your situation if you have been discriminated against. Textphone: 0808 800 0084
    Contact Info
    t: 0808 800 0082

    Suitable for: everyone

    Visit Website »

  • Citizens Advice North Somerset

    You can report a hate incident or hate crime at your local CAB. Face-to-face sessions are held in Weston-super-Mare, Nailsea, Portishead, Clevedon and Pill. Telephone advice line available.

    Address
    Badger Centre, 3-6 Wadham Street Weston-super-Mare BS23 1JY
    Contact Info
    t: 03444 111 444 (10am-2pm, Mon-Fri)

    Suitable for: Everyone

    Visit Website »

  • Weston & North Somerset DIAL

    A voluntary organisation offering free, impartial and confidential information and support. It is disability-led.
    Address
    Room 5, Roselawn 28 Walliscote Grove Road Weston-super-Mare BS23 1UJ
    Contact Info
    t: 01934 419 426 e: mail@westondial.co.uk

    Suitable for: People with disabilities

    Visit Website »

  • Working Families

    Information for working parents and carers on their employment rights, Tax Credits and in-work benefits, maternity and paternity leave, flexible working options and maternity discrimination. This includes a section especially for parents of disabled children. There is an advice helpline and information resources on the website.
    Contact Info
    t: 0300 012 0312 e: advice@workingfamilies.org.uk

    Suitable for: Working parents and carers

    Visit Website »

  • Maternity Action

    Maternity Action, offers information to parents about their rights at work and information about benefits; they can also advise employers about managing pregnant women and new parents. The website has a range of factsheets and some are availing in the following languages: Spanish, Polish and Portuguese.
    Contact Info
    t: 0845 600 8533

    Suitable for: Parents and parents-to-be

    Visit Website »

  • EACH

    Educational Action Challenging Homophobia is a charity for adults and young people affected by homophobia and transphobia. It runs Actionline for young people (or adults on their behalf) who have been the target of homophobic or transphobic bullying and harassment, undertakes training and provides information.
    Contact Info
    t: Actionline 0808 1000 143 e: info@eachaction.org.uk

    Suitable for: People affected by homophobia and transphobia.

    Visit Website »

  • SARI Stand Against Racism & Inequality

    Works towards the elimination of racial discrimination and to promote equality of opportunity and good relations between persons of different racial groups. Holds a drop-in surgery at The Information Station in Weston-super-Mare, every other Wednesday from 10.30am to 12.30pm.
    Address
    BS2 2WX
    Contact Info
    t: 0117 942 0060
    Visit Website »

Education

  • Citizens Advice North Somerset

    Provides independent, free, impartial and confidential advice on a range of issues including benefits, debt, employment, housing and consumer problems. Face-to-face sessions are held in Weston-super-Mare, Nailsea, Portishead, Clevedon, Yatton and Pill. Telephone advice line available.
    Address
    Badger Centre, 3-6 Wadham Street Weston-super-Mare BS23 1JY
    Contact Info
    t: 03444 111 444 (10am-2pm, Mon-Fri)

    Suitable for: Everyone

    Visit Website »

  • North Somerset Armed Forces Advice and Support Service

    The transition from service to civilian life can be full of questions. This Service offers support, advice and guidance in a number of key areas such as housing, benefits, education, monetary issues, health and training. A drop-in service is being established in Clevedon on Thursday mornings.
    Address
    Badger Centre, 3-6 Wadham Street Weston-super-mare BS23 1JY
    Contact Info
    t: 01275 888 875 e: armedforces@nscab.org.uk

    Suitable for: Anyone who has served in the forces and their immediate family

    Visit Website »

  • Crossroads Care

    Provides specialist information, support, advice, assessment and services to carers across North Somerset. Services include information days, support groups, arts & crafts, day trips, awareness raising, GP drop-ins, counselling, advocacy, day centre activities, specialist packages of care and support for young and young adult carers.
    Address
    The Carers Centre 1 Graham Road Weston-super-Mare BS23 1YA
    Contact Info
    t: 01934 411840 e: enquiries@crossroadscare-ns.org.uk

    Suitable for: Carers

    Visit Website »

  • Westonworks

    One stop Skills & Jobs shop based at the Information Station in Weston Super Mare. Free impartial advice on work, learning and volunteering. Beginners computer training offered.
    Address
    The Information Station 6a St Andrews Parade Weston-super-Mare BS23 3SS
    Contact Info
    t: 0300 111 3012 e: advice@westonworks.org.uk
    Visit Website »

  • ACE Education Advice

    Offers a comprehensive range of advice and information on education issues. Information is based on current education law and guidance and covers state funded education for children aged 5-16 years in England only. There is a telephone advice line.
    Contact Info
    t: 0300 0115 142 (Mon to Wed, 10am-1pm, term time only)
    Visit Website »

Community & Healthcare

  • Healthwatch North Somerset

    Local independent voice for health and social care services.  Healthwatch North Somerset gives the people of North Somerset a powerful voice locally and nationally. At a local level, Healthwatch North Somerset works to help local people get the best out of their local health and social care services.
    Address
    3rd Floor The Sion Crown Glass Place Nailsea BS48 1RB
    Contact Info
    t: 01275 851 400 e: contact@healthwatchnorthsomerset.co.uk

    Suitable for: Everyone

    Visit Website »

  • Citizens Advice North Somerset

    Provides independent, free, impartial and confidential advice on a range of issues including benefits, debt, employment, housing and consumer problems. Face-to-face sessions are held in Weston-super-Mare, Nailsea, Portishead, Clevedon, Yatton and Pill. Telephone advice line available.
    Address
    Badger Centre, 3-6 Wadham Street Weston-super-Mare BS23 1JY
    Contact Info
    t: 03444 111 444 (10am-2pm, Mon-Fri)

    Suitable for: Everyone

    Visit Website »

  • Age UK Somerset

    Provides information, advice, welfare benefits and advocacy casework to older people aged 60+ across North Somerset. There is a helpline, website and drop-in events throughout North Somerset.
    Address
    Ash House, Cook Way, Bindon Road Taunton TA2 6BJ
    Contact Info
    t: 0845 643 4621 (9am-5pm, Mon-Fri) e: IandA@ageuksomerset.org.uk

    Suitable for: People aged 60+

    Visit Website »

  • Avon and Bristol Law Centre

    Avon and Bristol Law Centre offers specialist legal advice and representation to residents of North Somerset in some areas of law. The Centre focuses on issues such as community care, discrimination, employment, housing, immigration & asylum, mental health and welfare benefits to people living in Bristol and in some cases across the South West. For more details please visit their website.  
    Contact Info
    t: 0117 9248662 e: mail@ablc.org.uk
    Visit Website »

  • Age UK – health and wellbeing

    Guides and factsheets aimed at keeping you informed on information surrounding health and wellbeing. Guides are short and easy to digest giving a comprehensive overview of a subject. Factsheets are longer, more detailed and aimed at professionals.
    Visit Website »

  • Carers UK

    A national organisation that gives advice for carers on general matters around being a carer, and has information on different Welfare Benefits for those that care or the people they care for.  
    Contact Info
    t: 0808 808 7777

    Suitable for: Carers and people being cared for

    Visit Website »

  • Independent Age

    A national charity which provides a national advice service for older people their families and carers focusing on:
    • social care - getting help at home, moving into a care home, home adaptations, telecare, getting a care assessment, aids to independent living
    • welfare benefits - Attendance Allowance, Pension Credit etc
    • befriending services and other social support.
    Arrange an appointment to speak to an adviser by calling their advice line.
    Address
    18 Avonmore Road London W14 8RR
    Contact Info
    t: 0800 319 6789 e: advice@independentage.org

    Suitable for: older people, their families and carers

    Visit Website »

  • Disability Law Service

    The Disability Law Service provides free advice via information, factsheets, and telephone advice. Telephone advice is provided in the areas of Community Care and Employment Law.

    Address
    The Foundry 17 Oval Way London SE11 5RR
    Contact Info
    t: 0207 791 9800
    Visit Website »

  • Crossroads Care

    Provides specialist information, support, advice, assessment and services to carers across North Somerset. Services include information days, support groups, arts & crafts, day trips, awareness raising, GP drop-ins, counselling, advocacy, day centre activities, specialist packages of care and support for young and young adult carers.
    Address
    The Carers Centre 1 Graham Road Weston-super-Mare BS23 1YA
    Contact Info
    t: 01934 411840 e: enquiries@crossroadscare-ns.org.uk

    Suitable for: Carers

    Visit Website »

Immigration & Legal

  • PSU Personal Support Unit

    Charity based in the Bristol Civil and Family Justice Centre for unrepresented litigants, witnesses, victims etc to give them someone to talk to, to attend court with, help around the building. Unable to give legal advice.
    Address
    Room G.28 Bristol Civil Justice Centre 2 Redcliffe Street Bristol BS1 6GR
    Contact Info
    t: 0117 366 4809 e: bristol@thepsu.org.uk
    Visit Website »

  • Refugee Action Bristol

    Access to asylum advice.
    Address
    43-45 Easton Business Centre Felix Road Bristol BS5 0HE
    Contact Info
    t: 0117 941 5960

    Suitable for: People needing asylum advice

    Visit Website »

  • MIND Legal Advice Line

    Provide legal information and general advice on mental health related law covering mental health, mental capacity, community care and human rights related to mental health issues.
    Contact Info
    t: 0300 466 6463 (9am-6pm, Mon-Fri) e: legal@mind.org.uk
    Visit Website »

  • Immigration Law Practitioners’ Association

    The Immigration Law Practitioners’ Association (ILPA) is a professional association the majority of whose members are barristers, solicitors and advocates practising in all aspects of immigration, asylum and nationality law. It cannot give immigration advice directly, but has a page explaining about immigration advice and a searchable directory to find an immigration advisor near you.
    Visit Website »

  • University of Bristol Law Clinic

    The Bristol Law Clinic provides free advice and support to those unable to obtain legal support from elsewhere.
    Contact Info
    t: 0117 954 5340
    Visit Website »

  • Citizens Advice North Somerset

    Provides independent, free, impartial and confidential advice on a range of issues including benefits, debt, employment, housing and consumer problems. Face-to-face sessions are held in Weston-super-Mare, Nailsea, Portishead, Clevedon, Yatton and Pill. Telephone advice line available.
    Address
    Badger Centre, 3-6 Wadham Street Weston-super-Mare BS23 1JY
    Contact Info
    t: 03444 111 444 (10am-2pm, Mon-Fri)

    Suitable for: Everyone

    Visit Website »

  • Asylum Help

    Provides independent advice and guidance to asylum seekers across the UK. Part of Migrant Help, a UK charity that has been delivering support services to migrants in the UK since 1963.
    Contact Info
    t: 0808 8000 603 Mon-Fri 8:30-19:00

    Suitable for: Asylum seekers

    Visit Website »

  • Avon and Bristol Law Centre

    Avon and Bristol Law Centre offers specialist legal advice and representation to residents of North Somerset in some areas of law. The Centre focuses on issues such as community care, discrimination, employment, housing, immigration & asylum, mental health and welfare benefits to people living in Bristol and in some cases across the South West. For more details please visit their website.  
    Contact Info
    t: 0117 9248662 e: mail@ablc.org.uk
    Visit Website »

  • Rights of Women

    Rights of Women is a charity that provides free confidential legal advice to women in the areas of family law, criminal law, immigration and asylum law. Their advice is provided by women solicitors and barristers.
    • Family Law advice line: Call 020 7251 6577,  Tuesday 7-9pm, Wednesday 7-9pm, Thursday 7-9pm Friday 12-2pm
    • Immigration and Asylum advice line: Call 020 7490 7689, Monday 12-3pm, Thursday 10am-1pm
     
    Contact Info
    t: see above

    Suitable for: women

    Visit Website »

Mental Health

  • MIND Legal Advice Line

    Provide legal information and general advice on mental health related law covering mental health, mental capacity, community care and human rights related to mental health issues.
    Contact Info
    t: 0300 466 6463 (9am-6pm, Mon-Fri) e: legal@mind.org.uk
    Visit Website »

  • Citizens Advice North Somerset

    Provides independent, free, impartial and confidential advice on a range of issues including benefits, debt, employment, housing and consumer problems. Face-to-face sessions are held in Weston-super-Mare, Nailsea, Portishead, Clevedon, Yatton and Pill. Telephone advice line available.
    Address
    Badger Centre, 3-6 Wadham Street Weston-super-Mare BS23 1JY
    Contact Info
    t: 03444 111 444 (10am-2pm, Mon-Fri)

    Suitable for: Everyone

    Visit Website »

  • North Somerset Armed Forces Advice and Support Service

    The transition from service to civilian life can be full of questions. This Service offers support, advice and guidance in a number of key areas such as housing, benefits, education, monetary issues, health and training. A drop-in service is being established in Clevedon on Thursday mornings.
    Address
    Badger Centre, 3-6 Wadham Street Weston-super-mare BS23 1JY
    Contact Info
    t: 01275 888 875 e: armedforces@nscab.org.uk

    Suitable for: Anyone who has served in the forces and their immediate family

    Visit Website »

  • Avon and Bristol Law Centre

    Avon and Bristol Law Centre offers specialist legal advice and representation to residents of North Somerset in some areas of law. The Centre focuses on issues such as community care, discrimination, employment, housing, immigration & asylum, mental health and welfare benefits to people living in Bristol and in some cases across the South West. For more details please visit their website.  
    Contact Info
    t: 0117 9248662 e: mail@ablc.org.uk
    Visit Website »

  • Rethink Mental Illness

    Provides a housing-related floating support service for individuals with dementia or memory problems.
    Contact Info
    t: 0300 5000 927 (10am-2pm, Mon-Fri)

    Suitable for: People with mental health issues

    Visit Website »

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