Council Tax Support – what has been your experience?

Have you got something to say about your experience of claiming Council Tax Support?

We are helping North Somerset Council to gain a deeper understanding of the impact of Council Tax Support.

We are submitting evidence to the Independent Review of local Council Tax Support schemes being conducted by the Department for Communities and Local Government.

We would like to invite you to take part in a research study.

Before you decide you need to understand why the research is being done and what it would involve for you. Please read the following information and get in touch to ask any questions if anything you read is not clear, or you would like more information.

It is up to you to decide whether or not you wish to take part. You are free to withdraw at any time, without giving a reason. This will not affect the services you receive.

As part of our ongoing research investigating the impact of the local Council Tax Support scheme, we would like a group of residents with experience of claiming the scheme to share their stories with us.

What will happen if I take part?

  • You will take part in a discussion with other local residents with experience of claiming Council Tax Support
  • You will be asked to share how you felt at different points in the process, such as; when you made a claim, got a bill or reminder notice
  • You will be reimbursed for travel expenses as long as you can show your bus or train ticket
  • You will be given a £10 voucher to thank you for your time
  • We’ll make sure there’s plenty of tea, coffee and biscuits.

What will happen with the information I give?

The data will be analysed and used in reports to Citizens Advice, North Somerset Council and will also be submitted to the Independent Review of local Council Tax support schemes. You can find out more about the review by visiting:

The data will be kept strictly confidential and will only be available to members of the research team. Your words and ideas may be quoted in reports, but under no circumstances will your name or any identifying characteristics be included.

We can’t promise taking part will help you, but the information we get will help increase understanding of the experience and impact of claiming Council Tax Support and we hope this will lead to service improvements.

For any questions or further information, please contact:
Holly Law
Research and Campaigns Officer
Citizens Advice North Somerset
Tel: 01934 836 201
Badger Centre, 3-6 Wadham Street Weston-super-Mare BS23 1JY