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Consumer

  • Citizens Advice North Somerset

    Provides independent, free, impartial and confidential advice on a range of issues including benefits, debt, employment, housing and consumer problems. Face-to-face sessions are held in Weston-super-Mare, Nailsea, Portishead, Clevedon, Yatton and Pill. Telephone advice line available.
    Address
    Badger Centre, 3-6 Wadham Street Weston-super-Mare BS23 1JY
    Contact Info
    t: 03444 111 444 e: advice@nscab.org.uk

    Suitable for: Everyone

  • Age UK Somerset

    Provides information, advice, welfare benefits and advocacy casework to older people aged 60+ across North Somerset. There is a helpline, website and drop-in events throughout North Somerset.
    Address
    Ash House, Cook Way, Bindon Road Taunton TA2 6BJ
    Contact Info
    t: 0845 643 4621 (9am-5pm, Mon-Fri) e: IandA@ageuksomerset.org.uk

    Suitable for: People aged 60+

  • Citizens Advice Consumer Helpline

    The Citizens Advice consumer service provides free, confidential and impartial advice on issues around buying goods or services. This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract.
  • Centre for Sustainable Energy

    Offers advice and support to households that are struggling to keep their homes warm, have damp or mould,  have problems with their energy bills, or just want to be more energy efficient. We offer practical advice on how to get the best from your existing heating systems, can help you to access grants for home improvements or to clear fuel debt and support in negotiating with landlords and energy suppliers. You can email or call our freephone number for advice and we are available to talk to groups or attend events.
    Address
    3 St Peter's Court Bedminster Parade Bristol BS3 4AQ
    Contact Info
    t: 0800 082 2234

Discrimination

  • North Somerset BME Network

    We work with people who are socially excluded on the grounds of their ethnic origin and to assist them to integrate into society and to promote racial harmony.
    Address
    12 Orchard Place Weston-super-Mare BS23 1QP
    Contact Info
    t: 01934 414455 e: office@ns-bmenetwork.org
  • Equality Advisory and Support Service

    The Helpline advises and assists individuals on issues relating to equality and human rights, across England, Scotland and Wales. As well as the helpline there is information on the website to help understand how the Equality Act works, and how it may be relevant to your situation if you have been discriminated against.Textphone: 0808 800 0084
    Contact Info
    t: 0808 800 0082 (Mon-Fri, 9am to 7pm, Sat, 10am to 2pm)

    Suitable for: everyone

  • Citizens Advice North Somerset

    You can report a hate incident or hate crime at your local CAB. Face-to-face sessions are held in Weston-super-Mare, Nailsea, Portishead, Clevedon and Pill. Telephone advice line available.

    Address
    Badger Centre, 3-6 Wadham Street Weston-super-Mare BS23 1JY
    Contact Info
    t: 03444 111 444 e: advice@nscab.org.uk

    Suitable for: Everyone

  • Nailsea Disability Initiative

    Provides free disability information and advice to the public, run entirely by a group of friendly and hard working volunteers. Their office and drop-in centre is in the shopping precinct in the centre of Nailsea. They have also produced a Nailsea Access Directory. Open Mon-Thu 10am-3pm. 
    Address
    10 Crown Glass Place Nailsea BS48 1RD
    Contact Info
    t: 01275 812183 e: team@nailseadisability.org

    Suitable for: People with disabilities

  • Weston & North Somerset DIAL

    A voluntary organisation offering free, impartial and confidential information and support. It is disability-led.
    Address
    Room 5, Roselawn 28 Walliscote Grove Road Weston-super-Mare BS23 1UJ
    Contact Info
    t: 01934 419 426 e: mail@westondial.co.uk

    Suitable for: People with disabilities

  • Brigstowe Project

    Offer specialist, confidential and free support, advice and information to anyone living with or affected by HIV.
    Address
    176 Easton Road Bristol BS5 0ES
    Contact Info
    t: 0117 955 5038 e: info@brigstowe.org

    Suitable for: People affected by HIV

  • Working Families

    Information for working parents and carers on employment rights, Tax Credits and in-work benefits, maternity and paternity leave, flexible working options and maternity discrimination. This includes a section especially for parents of disabled children. There is an advice helpline and information resources on the website.
    Contact Info
    t: 0300 012 0312 e: advice@workingfamilies.org.uk

    Suitable for: Working parents and carers

  • Maternity Action

    Maternity Action, offers information to parents about their rights at work and information about benefits; they can also advise employers about managing pregnant women and new parents. The website has a range of factsheets and some are availing in the following languages: Spanish, Polish and Portuguese.
    Contact Info
    t: 0808 800 0041

    Suitable for: Parents and parents-to-be

  • EACH

    Educational Action Challenging Homophobia is a charity for adults and young people affected by homophobia and transphobia. It runs Actionline for young people (or adults on their behalf) who have been the target of homophobic or transphobic bullying and harassment, undertakes training and provides information.
    Contact Info
    t: Actionline 0808 1000 143 e: info@eachaction.org.uk

    Suitable for: People affected by homophobia and transphobia.

  • SARI Stand Against Racism & Inequality

    Works towards the elimination of racial discrimination and to promote equality of opportunity and good relations between persons of different racial groups. Holds a drop-in surgery at The Information Station in Weston-super-Mare, every other Wednesday from 10.30am to 12.30pm.
    Contact Info
    t: 0117 942 0060

Education

  • Citizens Advice North Somerset

    Provides independent, free, impartial and confidential advice on a range of issues including benefits, debt, employment, housing and consumer problems. Face-to-face sessions are held in Weston-super-Mare, Nailsea, Portishead, Clevedon, Yatton and Pill. Telephone advice line available.
    Address
    Badger Centre, 3-6 Wadham Street Weston-super-Mare BS23 1JY
    Contact Info
    t: 03444 111 444 e: advice@nscab.org.uk

    Suitable for: Everyone

  • Citizens Advice – Education

    Self help from Citizens Advice. Information on school education, further and higher education, support for learning, including organisations which give information and advice, and discrimination in education.
  • Westonworks

    Provide 1-2-1 free, confidential and impartial advice on learning, work and volunteering for anyone over 16. Includes computer skills training.
    Address
    The Information Station 6a St Andrews Parade Weston-super-Mare BS23 3SS
    Contact Info
    t: 0300 111 3012 or 01934 426260 e: advice@westonworks.org.uk
  • ACE Education Advice

    Offers a comprehensive range of advice and information on education issues. Information is based on current education law and guidance and covers state funded education for children aged 5-16 years in England only. There is a telephone advice line.
    Contact Info
    t: 0300 0115 142 (Mon to Wed, 10am-1pm, term time only)

Community & Healthcare

  • Healthwatch North Somerset

    Local independent voice for health and social care services.  Healthwatch North Somerset gives the people of North Somerset a powerful voice locally and nationally. At a local level, Healthwatch North Somerset works to help local people get the best out of their local health and social care services.
    Address
    3rd Floor The Sion Crown Glass Place Nailsea BS48 1RB
    Contact Info
    t: 01275 851400 e: contact@healthwatchnorthsomerset.co.uk

    Suitable for: Everyone

  • Citizens Advice North Somerset

    Provides independent, free, impartial and confidential advice on a range of issues including benefits, debt, employment, housing and consumer problems. Face-to-face sessions are held in Weston-super-Mare, Nailsea, Portishead, Clevedon, Yatton and Pill. Telephone advice line available.
    Address
    Badger Centre, 3-6 Wadham Street Weston-super-Mare BS23 1JY
    Contact Info
    t: 03444 111 444 e: advice@nscab.org.uk

    Suitable for: Everyone

  • Age UK Somerset

    Provides information, advice, welfare benefits and advocacy casework to older people aged 60+ across North Somerset. There is a helpline, website and drop-in events throughout North Somerset.
    Address
    Ash House, Cook Way, Bindon Road Taunton TA2 6BJ
    Contact Info
    t: 0845 643 4621 (9am-5pm, Mon-Fri) e: IandA@ageuksomerset.org.uk

    Suitable for: People aged 60+

  • Brigstowe Project

    Offer specialist, confidential and free support, advice and information to anyone living with or affected by HIV.
    Address
    176 Easton Road Bristol BS5 0ES
    Contact Info
    t: 0117 955 5038 e: info@brigstowe.org

    Suitable for: People affected by HIV

  • Avon and Bristol Law Centre

    Avon and Bristol Law Centre offers specialist legal advice and representation to residents of North Somerset in some areas of law. The Centre focuses on issues such as community care, discrimination, employment, housing, immigration & asylum, mental health and welfare benefits to people living in Bristol and in some cases across the South West. For more details please visit their website. 
    Address
    2 Moon Street Bristol BS2 8QE
    Contact Info
    t: 0117 924 8662 e: mail@ablc.org.uk
  • Age UK – health and wellbeing

    Guides and factsheets aimed at keeping you informed on information surrounding health and wellbeing. Guides are short and easy to digest giving a comprehensive overview of a subject. Factsheets are longer, more detailed and aimed at professionals.
  • Carers UK

    A national organisation that gives advice for carers on general matters around being a carer, and has information on different Welfare Benefits for those that care or the people they care for. 
    Contact Info
    t: 0808 808 7777 (Mon-Fri, 10am to 4pm)

    Suitable for: Carers and people being cared for

  • Independent Age

    A national charity which provides a national advice service for older people their families and carers focusing on:
    • social care - getting help at home, moving into a care home, home adaptations, telecare, getting a care assessment, aids to independent living
    • welfare benefits - Attendance Allowance, Pension Credit etc
    • befriending services and other social support.
    Arrange an appointment to speak to an adviser by calling their advice line.
    Contact Info
    t: 0800 319 6789 e: advice@independentage.org

    Suitable for: older people, their families and carers

  • Disability Law Service

    The Disability Law Service provides free legal advice to people with disabilities and their carers to ensure that they have access to their rights and justice.
    Contact Info
    t: 0207 791 9800 (Mon-Fri, 9.30am to 5.30pm e: advice@dls.org.uk

Mental Health

  • MIND Legal Advice Line

    Provides legal information and general advice on mental health related law covering mental health, mental capacity, community care and human rights related to mental health issues.
    Contact Info
    t: 0300 466 6463 (Mon-Fri, 9am to 6pm) e: legal@mind.org.uk
  • Citizens Advice North Somerset

    Provides independent, free, impartial and confidential advice on a range of issues including benefits, debt, employment, housing and consumer problems. Face-to-face sessions are held in Weston-super-Mare, Nailsea, Portishead, Clevedon, Yatton and Pill. Telephone advice line available.
    Address
    Badger Centre, 3-6 Wadham Street Weston-super-Mare BS23 1JY
    Contact Info
    t: 03444 111 444 e: advice@nscab.org.uk

    Suitable for: Everyone

  • Avon and Bristol Law Centre

    Avon and Bristol Law Centre offers specialist legal advice and representation to residents of North Somerset in some areas of law. The Centre focuses on issues such as community care, discrimination, employment, housing, immigration & asylum, mental health and welfare benefits to people living in Bristol and in some cases across the South West. For more details please visit their website. 
    Address
    2 Moon Street Bristol BS2 8QE
    Contact Info
    t: 0117 924 8662 e: mail@ablc.org.uk
  • Alzheimer’s Society

    The National Dementia Helpline provides information, support or advice about dementia. Many local services: including befriending, memory cafés, information and support telephone line.
    Address
    Badger House, Oldmixon Crescent Weston-super-Mare BS24 9AY
    Contact Info
    t: 0300 222 11 22 or 01934 414214 e: north.somerset@alzheimers.org.uk

    Suitable for: People affected by dementia

  • Rethink Mental Illness

    A national advice and information service, including benefits, debt and money issues for people with mental illness and their carers.
    Contact Info
    t: 0300 5000 927 (Mon-Fri, 9.30am to 4pm) e: via website

    Suitable for: People affected by mental health issues

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