Free training for advisers

Advice North Somerset training

In the past year we’ve offered a number of free training events for advisers, support workers and volunteers to help improve the advice and support they give.  So far our Lottery-funded project has put on 36 courses, and there have been 402 individual attendances on the training courses. The most popular courses we have run have been:

  • Advice Awareness
  • Welfare Benefits Overview
  • ESA and disability benefits overview
  • Moneywise – managing money
  • Universal Credit

Look at the events page to see the training events coming up from Advice North Somerset and other training providers.

You can also access free training from the comfort of your own desk in many areas of advice and support. Here is a round-up of some of the free training available:

“I need to know some basics about benefits”

Child Poverty Action Group have produced some free e-learning courses for frontline support workers to help them get to grips with basics of benefits issues. Free e-learning courses are available on:

  • Surviving the Appeals Process
  • Think! Benefits
  • Universal Credit


Child Poverty Action Group logo

The courses are interactive and use quizzes and videos to help guide you through the maze.

“What can I do to help people with a tax problem?”

TaxAid is a charity that helps people on low incomes with tax issues. This video explains the basics of HMRC and where to signpost clients with tax problems.

Watch TaxAid’s video about signposting to HMRC

Screenshot of a youtube video from TaxAid

“What’s Welfare Reform?”

Welfare Reform is the name for changes to welfare benefits since 2012. You can read a summary of what’s already changed or what’s changing here.

Bristol City Council produced an online course going through the main changes introduced in Welfare Reform. Many of these changes have already taken place, such as the rent restrictions in the social housing sector and the benefit cap. Others, like the introduction of Personal Independence Payment, are still happening.

You can access their free online learning about Welfare Reform through the link below:

Bristol City Council Welfare reform online course

First page of benefits briefing magazine showing a signpost featuring different welfare reforms.

Bristol City Council’s Benefits Briefing guide

Suicide Awareness

Samaritans Scotland have produced online learning for any frontline workers who may come into contact with someone who may be feeling suicidal.

Visit their website for more information and to request access.

Samaritans logo