Finding advice: what is a Debt Relief Order?

How a Debt Relief Order can help.

One of ways that advice can help if you have debts is to arrange a Debt Relief Order. In this guide to online advice we point you to websites where you can find out more about Debt Relief Orders.

What is a Debt Relief Order?
How do I get a Debt Relief order?
What about other help for debt problems?
What about urgent debts I need help with?

Debt and Debt Relief Orders – advice online and locally

What is a Debt Relief Order?

A Debt Relief Order (DRO) is a way of writing off debt. This means that after a period of time then your creditors (people you owe money to) will not be able to contact you about your debts.

Debt Relief Orders only cover certain types of debt. You will still be responsible for some types of debt. See National Debtline – the kinds of debts a Debt Relief Order can cover.

There are many things that you would need to think about, such as the effects of a debt relief order on your future borrowing. Citizens Advice – effects of a debt relief order has more on this topic.

You may want to also think about whether there are other options for dealing with your debt. A debt adviser can talk you through these.

A Debt Relief Order comes with a small fee compared to  going bankrupt, but only some people will qualify. Find out if you may qualify for a Debt Relief Order by reading this short article: Citizens Advice – Debt Relief Orders – what you need to know.

Top tips:

Your rights around debt and Debt Relief Orders can be complicated. If you are unsure about your rights and responsibilities regarding money and debt, you should get more detailed advice.

How do I get a Debt Relief Order?

You can’t apply for a Debt Relief Order yourself. You need to see an adviser who can apply for a Debt Relief Order for you.

The adviser is someone called an ‘approved intermediary’ who is able to make the application on your behalf. To find an adviser who can help, see local debt advice.

As part of the application, you will need to list all of your income and assets – savings or valuable items.

At the time of writing, the Debt Relief Order fee is £90. You will need to pay this before the application can proceed.

There may be help for the fee from a charitable grant, depending on your circumstances. You can browse Turn2Us for charitable grants.

Top tip:

Your rights around debt and Debt Relief Orders can be complicated. If you are unsure about your rights and responsibilities regarding money and debt, you should get more detailed advice.

What about other help for debt problems?

There are other ways of dealing with debt if you don’t qualify for a Debt Relief Order. You can find out about them on this page: National Debtline – Options for dealing with your debts.

You may want to look at articles which deal with specific debts, such as:

You can also find sample letters for dealing with your debts;

Top tips:

Your rights around debt and Debt Relief Orders can be complicated. If you are unsure about your rights and responsibilities regarding money and debt, you should get more detailed advice.

What about urgent debts I need help with?

It can be stressful dealing with debts. Some debts may have serious consequences, like losing your home.

Find out which debts are the most urgent by reading this Citizens Advice help page: sorting out your most urgent debts.

If you need advice about urgent debts, there are free national helplines run by charities who can advise you about debt. Look in our Advice Directory: money and debt self help. The results will give you some national helplines for debt advice.

Top tips:

  • you can get free independent advice by calling a debt charity helpline who can advise you

Your rights around debt and can be complicated. If you are unsure about your rights and responsibilities regarding money and debt, you should get more detailed advice.

Debt and Debt Relief Orders – advice online and locally

Your rights around debt and Debt Relief Orders can be complicated. If you are unsure about your rights and responsibilities regarding money and debt, you should get more detailed advice -see below for your options.

Free National helplines:

  • National Debtline are Debt Relief Order intermediaries. Call on 0808 800 4000, Mon-Fri 9am -9pm and Sat 9.30am-1pm or visit their website: National Debtline
  • Stepchange are Debt Relief Order intermediaries. Call on 0800 138 1111, Mon-Fri 8am – 8pm and Sat 8am-4pm or visit their website: Stepchange debt charity
  • Payplan are another charity that are Debt Relief Order intermediaries. Call 0800 280 2816, or 0207 760 8980 may be cheaper from mobile, Mon-Fri 8am-9pm, Sat 9am-3pm Payplan

Online There’s some great information on Citizens Advice about Debt Relief Orders which we’ve linked to in this article:. You can also check out National Debtline, which has an online ‘webchat’ facility, as well as a factsheet about Debt Relief Orders. It may be worth looking on the website from the debt charity Stepchange for their guide to Debt Relief Orders. For general money and budgeting advice, try some of the suggestions from the Money Advice Service.

Face-to-face Finally, for local advice, go to our Advice Directory under Money and Debt, on the Filter tool click ‘advice’, and then click ‘Filter’. Check the list or Map view to see where you can get advice about Debt.