Making sense of Housing Benefit letters

Improving the process for claimants

Do you …

  • Support people to claim Housing Benefit?
  • Spend lots of time looking at Housing Benefit award letters?
  • Find the letters confusing?

The Council would like some feedback on a prototype talking video they have produced to explain the terms in the Housing Benefit award letters for claimants and people who help them. Please can you forward this page to your staff that help clients with these claims and hopefully we can help produce some tools that will be useful to clients and advisers alike.

To complete the survey, click on the link below. You will also need to look at the example one-page guides in the link below.

Making sense of Housing Benefit survey

Examples of one-page guides to Housing Benefit letters produced by other Councils.