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Advice

  • Citizens Advice North Somerset

    Provides independent, free, impartial and confidential advice on housing – including eviction, landlord problems and neighbour disputes. Face-to-face sessions are held in Weston-super-Mare, Nailsea, Portishead, Clevedon and Pill. Telephone advice line available.

    Address
    Badger Centre, 3-6 Wadham Street Weston-super-Mare BS23 1JY
    Contact Info
    t: 03444 111 444 e: advice@nscab.org.uk

    Suitable for: Everyone

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  • Age UK Somerset

    Provides information, advice, welfare benefits and advocacy casework to older people aged 60+ across North Somerset. There is a helpline, website and drop-in events throughout North Somerset.
    Address
    Ash House, Cook Way, Bindon Road Taunton TA2 6BJ
    Contact Info
    t: 0845 643 4621 (9am-5pm, Mon-Fri) e: IandA@ageuksomerset.org.uk

    Suitable for: People aged 60+

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  • MS Multiple Sclerosis Society

    Provides specialist benefits advice for people in North Somerset with MS and their carers. Their service provider is Citizens Advice Bristol.  The benefits adviser is Caroline Langdon from Citizens Advice Bristol who can currently be seen at the MS Therapy Centre in Bradley Stoke and at BrAMS in Southmead Hospital. Home visits are available for exceptional circumstances. You can meet with Caroline for financial and legal advice including benefits, allowances and grants, employment and housing.This is a free and confidential service.
    Address
    West of England MS Therapy Centre, Bradbury House, Wheatfield Drive Bradley Stoke BS32 9DB
    Contact Info
    t: 0117 946 2560 e: MSadvice@bristolcab.org.ukÂ

    Suitable for: People with MS and their carers

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  • Weston & North Somerset DIAL

    A voluntary organisation offering free, impartial and confidential information and support. It is disability-led.
    Address
    Room 5, Roselawn 28 Walliscote Grove Road Weston-super-Mare BS23 1UJ
    Contact Info
    t: 01934 419 426 e: mail@westondial.co.uk

    Suitable for: People with disabilities

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Self-help

  • Citizens Advice – Housing

    Self help from Citizens Advice. Housing issues will always arise and therefore you need to know your rights and responsibilities. You could also find yourself threatened with eviction if you can't cope with your mortgage payments. On these pages you can find information about how to go about renting or buying a home or just finding somewhere to live. You can also find advice on handling problems with your landlord and help to avoid losing your home.
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  • Age UK – home and care

    Guides and factsheets aimed at keeping you up-to-date with home and care information. Guides are short and easy to digest giving a comprehensive overview of a subject. Factsheets are longer, more detailed and aimed at professionals.
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  • Royal Association for Deaf people

    Provide accessible information, advice and guidance to deaf people in their first language. Areas of expertise include benefits, money, housing, employment, debt and family/domestic. Also work with HMRC to make tax and tax credit information and advice more accessible.
    Contact Info
    t: 0845 688 2525 e: info@royaldeaf.org.uk

    Suitable for: People affected by deafness

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  • Shelter

    Shelter is a charity that works to alleviate the distress caused by homelessness and bad housing. Gives advice, information and advocacy to people in housing need. Extensive online housing information and a housing advice helpline.
    Contact Info
    t: 0808 800 4444 (8am–8pm Mon-Fri, 8am–5pm Sat & Sun)
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Support

  • Addaction North Somerset

    Addaction helps people change their behaviour to become the very best that they can be. It could be their drug or alcohol use or worries about their mental health – we support people to making lasting change in their lives.
    Address
    35 Boulevard Weston-super-Mare BS23 1PE
    Contact Info
    t: 01934 427940 e: info@addaction.org.uk

    Suitable for: People affected by substance misuse

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  • Alliance Homes

    Alliance Homes provides housing management services and is responsible for everything to do with the payment of rent, the management of tenancies  and matters that affect the area where you live for its tenants.
    Address
    40 Martingale Way Portishead BS20 7AW
    Contact Info
    t: 03000 120 120 (8am-6pm)

    Suitable for: Alliance Homes tenants and clients only

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  • Alzheimer’s Society

    The National Dementia Helpline provides information, support or advice about dementia. Many local services: including befriending, memory cafés, information and support telephone line.
    Address
    Badger House, Oldmixon Crescent Weston-super-Mare BS24 9AY
    Contact Info
    t: 0300 222 11 22 or 01934 414214 e: north.somerset@alzheimers.org.uk

    Suitable for: People affected by dementia

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  • Centre for Sustainable Energy

    Offers advice and support to households that are struggling to keep their homes warm, have damp or mould,  have problems with their energy bills, or just want to be more energy efficient. We offer practical advice on how to get the best from your existing heating systems, can help you to access grants for home improvements or to clear fuel debt and support in negotiating with landlords and energy suppliers. You can email or call our freephone number for advice and we are available to talk to groups or attend events.
    Address
    3 St Peter's Court Bedminster Parade Bristol BS3 4AQ
    Contact Info
    t: 0800 082 2234
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  • KeySteps

    Helps people on low incomes in North Somerset who are homeless, or at risk of being homeless, into suitable private rental accommodation. Also runs drop-in sessions for advice on housing and a signposting service.
    Address
    Rooms 1/2 St John's Hall, The Boulevard Weston-super-Mare BS23 1NA
    Contact Info
    t: 01934 617617 e: office@KeySteps.org.uk

    Suitable for: Single childless people/childless couples between the age of 18-65

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  • Rethink Mental Illness

    A national advice and information service, including benefits, debt and money issues for people with mental illness and their carers.
    Contact Info
    t: 0300 5000 927 (Mon-Fri, 9.30am to 4pm) e: via website

    Suitable for: People affected by mental health issues

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  • Royal British Legion

    Provides lifelong support for the Armed Forces community - serving men and women, veterans, and their families.
    Contact Info
    t: 0808 802 8080 (8am-8pm, 7 days a week)

    Suitable for: Current and ex-service people and their families

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  • SSAFA Soldiers and Sailors Families Association

    Provides lifelong support to anyone who is currently serving, or has ever served, in the Royal Navy, British Army or Royal Air Force.
    Contact Info
    t: 020 8938 3633 e: somerset@ssafa.org.uk

    Suitable for: Forces and ex-forces personnel and their families

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  • Stroke Association

    Provides information, practical advice and emotional support in the aftermath of a stroke. We begin working with a stroke survivor, their carers and their family immediately following a stroke, and will continue to provide the support people need, for as long as they need it – within their own homes and back into the community.
    Address
    Postal address: c/o North Somerset PCT, CASTLEWOOD 2nd Floor, Tickenham Road East, Clevedon BS21 6FW
    Contact Info
    t: 0303 3033 100 (9am-5pm, Mon-Fri) e: verity.aldous@stroke.org.uk

    Suitable for: People affected by strokes

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  • Support Alliance

    The Support Alliance offers a wide range of housing support services to people living in North Somerset. This includes people with learning disabilities, people who are recovering from drug or alcohol dependency, young people making their way after a childhood spent in and out of care homes, people with mental health needs, those who provide unpaid care to friends or family, anyone who needs a bit of help getting into employment, people who need help with their finances and support to get their lives back on track and older people who need some help to continue to live independent lives in the community.
    Address
    40 Martingale Way Portishead BS20 7AW
    Contact Info
    t: 03000 120 120 (option 2) e: supportalliance@alliancehomes.org.uk

    Suitable for: Anyone who needs floating support

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  • West of England Care & Repair

    Helps homeowners over 60, and disabled homeowners of any age living in North Somerset. Support extends from completing a minor repair through to helping with benefits applications, helping you when you leave hospital, or advice on adapting your home. Run a Home Independence Centre in Weston-super-Mare at Winterstoke Road 
    Address
    Equipment and Demonstration Centre, Winterstoke Road Weston-super-Mare BS23 3YW
    Contact Info
    t: 0300 323 0700 e: info@wecr.org.uk

    Suitable for: Homeowners over 60 & disabled homeowners of any age

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