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Advice

  • Citizens Advice North Somerset

    Provides independent, free, impartial and confidential advice on family issues – including relationship breakdown, death and wills, gender violence and looking after people. Face-to-face sessions are held in Weston-super-Mare, Nailsea, Portishead, Clevedon and Pill. Telephone advice line available.

    Address
    Badger Centre, 3-6 Wadham Street Weston-super-Mare BS23 1JY
    Contact Info
    t: 03444 111 444 e: advice@nscab.org.uk

    Suitable for: Everyone

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  • Age UK Somerset

    Provides information, advice, welfare benefits and advocacy casework to older people aged 60+ across North Somerset. There is a helpline, website and drop-in events throughout North Somerset.
    Address
    Ash House, Cook Way, Bindon Road Taunton TA2 6BJ
    Contact Info
    t: 0845 643 4621 (9am-5pm, Mon-Fri) e: IandA@ageuksomerset.org.uk

    Suitable for: People aged 60+

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  • Weston & North Somerset DIAL

    A voluntary organisation offering free, impartial and confidential information and support. It is disability-led.
    Address
    Room 5, Roselawn 28 Walliscote Grove Road Weston-super-Mare BS23 1UJ
    Contact Info
    t: 01934 419 426 e: mail@westondial.co.uk

    Suitable for: People with disabilities

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Self-help

  • Citizens Advice – Relationships

    Self help from Citizens Advice. Find out what your rights are if your relationship has broken down, for example whether you can stay in the family home or who the children should live with. You can also find out how to deal with things like making a will, registering a birth or changing your name, and where else to go for help.

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  • Childline

    ChildLine is a private and confidential service for children and young people up to the age of nineteen. You can contact a ChildLine counsellor about anything - no problem is too big or too small. Call free on 0800 1111, have a 1-2-1 chat online or send an email.
    Contact Info
    t: 0800 1111

    Suitable for: Children and young people

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  • Coram Children’s Legal Centre

    Coram Children's Legal Centre provides free legal information, advice and representation to children, young people, their families, carers and professionals. Coram Children's Legal Centre provides a legal advice helpline, free factsheets and online search assistant or telephone facilities to talk with an adviser. Includes a dedicated weekly Migrant Children's Project helpline.
    Contact Info
    t: 0300 330 5480 (Mon-Fri, 8am to 6pm)

    Suitable for: Children, young people, their families, carers & professionals

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  • CRUSE

    Provides bereavement support to any adult who needs it in our area. Most of us, at some time in our lives, will be faced with the death of someone we love or care very deeply about. When someone you love dies it can feel as though a piece of you has died too. But you don’t have to go through it alone. We are here to support you through one of the most difficult experiences you will ever have to face through our telephone helpline, groups and one-to-one sessions.
    Contact Info
    t: 0844 477 9400 or 0117 926 4045 e: helpline@cruse.org.uk

    Suitable for: People who have been bereaved

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  • Domestic Abuse Support

    There are a number of organisations supporting people who are suffering domestic abuse. DAFFS (Avon & Somerset Domestic Abuse FreeFone Service) will not leave a trace on your telephone bill and can put you in touch with services available in your area including refuges, legal advice and other support services. Avon & Somerset Constabulary have a list of other services.
    Contact Info
    t: 0800 694 9999 (DAFFS Helpline)

    Suitable for: People affected by domestic abuse

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  • Early Years and Family Information Services Directory

    Information on childcare, children centres, schools and lifelong learning, activities for the under 5s, disability & special needs, health, clubs & activities and parenting & family support.
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  • Family Rights Group

    Family Rights Group's national helpline can advise if you are a parent, friend or relative and social workers are involved in your child's life, or you need extra support from Children's Services. Detailed Advice Sheets also give you extra in-depth information about child welfare law and procedures.
    Contact Info
    t: 0808 801 0366 (Mon-Fri, 9.30am to 3pm)

    Suitable for: Families whose children are involved with or need children’s services

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  • Gingerbread

    Gingerbread is a national organisation providing support for single parents. The Single Parent Helpline provides support on anything from dealing with a break-up, to going back to work or sorting out maintenance, benefit or tax credit issues. The helpline will talk through your options and will send you useful information. There are also factsheets on money and benefits, work and family issues.
    Contact Info
    t: 0808 802 0925

    Suitable for: Single parent families

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  • Royal Association for Deaf people

    Provide accessible information, advice and guidance to deaf people in their first language. Areas of expertise include benefits, money, housing, employment, debt and family/domestic. Also work with HMRC to make tax and tax credit information and advice more accessible.
    Contact Info
    t: 0845 688 2525 e: info@royaldeaf.org.uk

    Suitable for: People affected by deafness

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  • Rights of Women

    Rights of Women is a charity that provides free confidential legal advice to women in the areas of family law, criminal law, immigration and asylum law. Their advice is provided by women solicitors and barristers.
    • Family Law advice line: Call 020 7251 6577,  Tuesday 7am-9pm, Wednesday 7am-9pm, Thursday 7am-9pm Friday 12pm-2pm
    • Immigration and Asylum advice line: Call 020 7490 7689, Monday and Thursday 10am-4pm
     
    Contact Info
    t: see above

    Suitable for: women

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Support

  • SOBS Survivors of Bereavement by Suicide

    A self-help, voluntary organisation offering a range of support services for adults who have been bereaved or affected by suicide. There is a local support group in Weston-super-Mare, also a helpline, email support and other resources.
    Contact Info
    t: 0300 111 5065 (9am to 9pm every day) e: sobs.westonsupermare@gmail.com

    Suitable for: Adults who have been bereaved or affected by suicide

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  • Addaction North Somerset

    Addaction helps people change their behaviour to become the very best that they can be. It could be their drug or alcohol use or worries about their mental health – we support people to making lasting change in their lives.
    Address
    35 Boulevard Weston-super-Mare BS23 1PE
    Contact Info
    t: 01934 427940 e: info@addaction.org.uk

    Suitable for: People affected by substance misuse

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  • Alzheimer’s Society

    The National Dementia Helpline provides information, support or advice about dementia. Many local services: including befriending, memory cafés, information and support telephone line.
    Address
    Badger House, Oldmixon Crescent Weston-super-Mare BS24 9AY
    Contact Info
    t: 0300 222 11 22 or 01934 414214 e: north.somerset@alzheimers.org.uk

    Suitable for: People affected by dementia

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  • Home-Start North Somerset

    Being a parent, whatever your situation, can be very difficult, especially when children are young. Many parents feel exhausted and overwhelmed by the stresses of family life, particularly if they have little support from family and friends when they need it most. For some parents it’s a particular struggle because they are also having to cope with issues such as post-natal depression, their or their child’s illness or disability, isolation or multiple birth. Home-Start North Somerset provides one-to-one support, friendship and practical help to parents of young children.
    Address
    Office Suite 6 Locking Road Business Park 110 Locking Road Weston-super-Mare BS23 3HF
    Contact Info
    t: 01934 419396 e: homestart.ns@gmail.com

    Suitable for: Young families

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  • North Somerset Children’s Centres

    North Somerset Sure Start children's centres provide a number of useful services for both parents and children. Visit the Council's website to see the details f all Children's Centres in North Somerset.
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  • Relate

    Offers advice, relationship counselling, sex therapy, workshops, mediation, consultations and support face to face, by phone and through the website.
    Address
    Roselawn, Walliscote Grove Road Weston-super-Mare BS23 1UT
    Contact Info
    t: 01934 627206 or 0300 100 1234 e: weston.relateavon@btconnect.com

    Suitable for: Everyone

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  • Rethink Mental Illness

    A national advice and information service, including benefits, debt and money issues for people with mental illness and their carers.
    Contact Info
    t: 0300 5000 927 (Mon-Fri, 9.30am to 4pm) e: via website

    Suitable for: People affected by mental health issues

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  • Royal British Legion

    Provides lifelong support for the Armed Forces community - serving men and women, veterans, and their families.
    Contact Info
    t: 0808 802 8080 (8am-8pm, 7 days a week)

    Suitable for: Current and ex-service people and their families

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  • Stroke Association

    Provides information, practical advice and emotional support in the aftermath of a stroke. We begin working with a stroke survivor, their carers and their family immediately following a stroke, and will continue to provide the support people need, for as long as they need it – within their own homes and back into the community.
    Address
    Postal address: c/o North Somerset PCT, CASTLEWOOD 2nd Floor, Tickenham Road East, Clevedon BS21 6FW
    Contact Info
    t: 0303 3033 100 (9am-5pm, Mon-Fri) e: verity.aldous@stroke.org.uk

    Suitable for: People affected by strokes

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