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Advice

  • Citizens Advice North Somerset

    Provides independent, free, impartial and confidential advice on benefits and tax credits. Face-to-face sessions are held in Weston-super-Mare, Nailsea, Portishead, Clevedon and Pill. Telephone advice line available.

    Address
    Badger Centre, 3-6 Wadham Street Weston-super-Mare BS23 1JY
    Contact Info
    t: 03444 111 444 e: advice@nscab.org.uk

    Suitable for: Everyone

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  • Age UK Somerset

    Independent, confidential and free welfare benefits service for older people. Support to help claim benefits and complete claim forms, including Attendance Allowance, Personal Independence Payment, Disability Living Allowance, Carers Allowance, Pension Credit, Housing & Council Tax benefit.

    Address
    Ash House, Cook Way, Bindon Road Taunton TA2 6BJ
    Contact Info
    t: 0845 643 4621 (9am-5pm, Mon-Fri) e: IandA@ageuksomerset.org.uk

    Suitable for: People aged 60+

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  • Citizens Advice Macmillan

    The Citizens Advice Macmillan benefits team offers a free, confidential welfare benefits advice service to people living with cancer, their carers and relatives. The team provide advice on claiming benefits, some of which are not means-tested and can also help with applications or assist with appeals against a benefit decision.To arrange an appointment, phone 01934 836218 between 09.00 -12.00, Monday - Friday.
    Address
    Badger Centre, 3-6 Wadham Street Weston-super-Mare BS23 1JY
    Contact Info
    t: 01934 836218

    Suitable for: People living with cancer, their carers and relatives

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  • MS Multiple Sclerosis Society

    Provides specialist benefits advice for people in North Somerset with MS and their carers. Their service provider is Citizens Advice Bristol.  The benefits adviser is Caroline Langdon from Citizens Advice Bristol who can currently be seen at the MS Therapy Centre in Bradley Stoke and at BrAMS in Southmead Hospital. Home visits are available for exceptional circumstances. You can meet with Caroline for financial and legal advice including benefits, allowances and grants, employment and housing.This is a free and confidential service.
    Address
    West of England MS Therapy Centre, Bradbury House, Wheatfield Drive Bradley Stoke BS32 9DB
    Contact Info
    t: 0117 946 2560 e: MSadvice@bristolcab.org.ukÂ

    Suitable for: People with MS and their carers

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  • Nailsea Disability Initiative

    Provides free disability information and advice to the public, run entirely by a group of friendly and hard working volunteers. Their office and drop-in centre is in the shopping precinct in the centre of Nailsea. They have also produced a Nailsea Access Directory. Open Mon-Thu 10am-3pm. 
    Address
    10 Crown Glass Place Nailsea BS48 1RD
    Contact Info
    t: 01275 812183 e: team@nailseadisability.org

    Suitable for: People with disabilities

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  • North Somerset Council

    Administers Housing Benefit and Council Tax Support for residents of North Somerset. Advice sessions held in Clevedon, Nailsea, Pill, Portishead, Weston-super-Mare and Worle. If you have mobility or health problems or have difficulty completing forms, you can request a home visit on  01934 888 099.
    Contact Info
    t: 01934 888 144 e: westoncontactcentre@liberata.com

    Suitable for: Housing benefit and council tax support enquiries

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  • Weston & North Somerset DIAL

    A voluntary organisation offering free, impartial and confidential information and support. It is disability-led.
    Address
    Room 5, Roselawn 28 Walliscote Grove Road Weston-super-Mare BS23 1UJ
    Contact Info
    t: 01934 419 426 e: mail@westondial.co.uk

    Suitable for: People with disabilities

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Self-help

  • Social Fund

    If you are on a low income, the Social Fund may be able to help you with certain one-off or occasional expenses. If you meet the conditions, the Social Fund can provide funeral payments, maternity grants, budgeting loans and cold weather payments.Until 1 April 2013, the Social Fund could also pay community care grants and crisis loans but these have now been abolished. They have been replaced by different welfare assistance schemes and advance payments of benefit.
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  • Citizens Advice – Benefits

    Self help from Citizens Advice. Information on benefits and tax credits. Also information about council tax and housing costs, national insurance, payment of benefits and problems with benefits.
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  • Age UK – money matters

    Guides and factsheets aimed at keeping you informed on information surrounding money matters. Guides are short and easy to digest giving a comprehensive overview of a subject. Factsheets are longer, more detailed and aimed at professionals.
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  • Carers UK

    A national organisation that gives advice for carers on general matters around being a carer, and has information on different Welfare Benefits for those that care or the people they care for. 
    Contact Info
    t: 0808 808 7777 (Mon-Fri, 10am to 4pm)

    Suitable for: Carers and people being cared for

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  • Entitled to

    Entitled To is a benefits calculator which members of the public can use to check which benefits they might be eligible for and how much. Use the benefits calculator to see what benefits you are entitled to. There are over 300 help pages providing in-depth information on benefit rules.
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  • Gingerbread

    Gingerbread is a national organisation providing support for single parents. The Single Parent Helpline provides support on anything from dealing with a break-up, to going back to work or sorting out maintenance, benefit or tax credit issues. The helpline will talk through your options and will send you useful information. There are also factsheets on money and benefits, work and family issues.
    Contact Info
    t: 0808 802 0925

    Suitable for: Single parent families

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  • Independent Age

    A national charity which provides a national advice service for older people their families and carers focusing on:
    • social care - getting help at home, moving into a care home, home adaptations, telecare, getting a care assessment, aids to independent living
    • welfare benefits - Attendance Allowance, Pension Credit etc
    • befriending services and other social support.
    Arrange an appointment to speak to an adviser by calling their advice line.
    Contact Info
    t: 0800 319 6789 e: advice@independentage.org

    Suitable for: older people, their families and carers

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  • Maternity Action

    Maternity Action, offers information to parents about their rights at work and information about benefits; they can also advise employers about managing pregnant women and new parents. The website has a range of factsheets and some are availing in the following languages: Spanish, Polish and Portuguese.
    Contact Info
    t: 0808 800 0041

    Suitable for: Parents and parents-to-be

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  • North Somerset Welfare Provision Scheme

    The Welfare Provision Scheme is a limited fund which can give you short term financial help in a crisis. The amount of help will depend on your circumstances. It is designed to help if you are unable to meet your immediate short term needs in a crisis, or where you need help to maintain your independence within the community.
    Contact Info
    t: 01934 888 035 or 0800 138 5665 (Mon-Fri, 10am to 4pm)

    Suitable for: Vulnerable people

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  • Pensions Advisory Service

    The Pensions Advisory Service (TPAS) works to make pensions accessible and understandable for everyone. They provide independent and impartial information and guidance about pensions, free of charge, to members of the public via their telephone helpline and on their website. They can help with all pension matters covering workplace, personal and stakeholder schemes and also the State Pension. They answer general questions, help with specific queries and offer guidance for people with complaints about their private pension scheme.
    Contact Info
    t: 0300 123 1047

    Suitable for: Everyone

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  • Royal Association for Deaf people

    Provide accessible information, advice and guidance to deaf people in their first language. Areas of expertise include benefits, money, housing, employment, debt and family/domestic. Also work with HMRC to make tax and tax credit information and advice more accessible.
    Contact Info
    t: 0845 688 2525 e: info@royaldeaf.org.uk

    Suitable for: People affected by deafness

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  • Turn2Us

    A national charity that helps people in financial hardship gain access to welfare benefits, charitable grants and support services. Includes a benefits calculator.
    Contact Info
    t: 0808 802 2000 (9am-8pm, Mon-Fri)

    Suitable for: Everyone

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  • Working Families

    Information for working parents and carers on employment rights, Tax Credits and in-work benefits, maternity and paternity leave, flexible working options and maternity discrimination. This includes a section especially for parents of disabled children. There is an advice helpline and information resources on the website.
    Contact Info
    t: 0300 012 0312 e: advice@workingfamilies.org.uk

    Suitable for: Working parents and carers

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Support

  • Addaction North Somerset

    Addaction helps people change their behaviour to become the very best that they can be. It could be their drug or alcohol use or worries about their mental health – we support people to making lasting change in their lives.
    Address
    35 Boulevard Weston-super-Mare BS23 1PE
    Contact Info
    t: 01934 427940 e: info@addaction.org.uk

    Suitable for: People affected by substance misuse

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  • Alzheimer’s Society

    The National Dementia Helpline provides information, support or advice about dementia. Many local services: including befriending, memory cafés, information and support telephone line.
    Address
    Badger House, Oldmixon Crescent Weston-super-Mare BS24 9AY
    Contact Info
    t: 0300 222 11 22 or 01934 414214 e: north.somerset@alzheimers.org.uk

    Suitable for: People affected by dementia

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  • Parkinson’s UK

    Provide information and support through a helpline and local advisers who can support anyone with Parkinson's, their family or friends. It is a free confidential service.
    Address
    Helpline, 215 Vauxhall Bridge Road London SW1V 1EJ
    Contact Info
    t: 0808 800 0303 (9am-7pm, Mon-Fri, 10am-2pm Sat) e: hello@parkinsons.org.uk
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  • Rethink Mental Illness

    A national advice and information service, including benefits, debt and money issues for people with mental illness and their carers.
    Contact Info
    t: 0300 5000 927 (Mon-Fri, 9.30am to 4pm) e: via website

    Suitable for: People affected by mental health issues

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  • RNIB Royal National Institute for the Blind

    RNIB provides advice to blind and partially sighted people, carers, friends, relatives and organisations helping people with sight loss, including benefits, employment, education and housing. They can also point you to sources of local support and other organisations that may be useful.

      
    Contact Info
    t: 0303 123 9999 (8.45am-5.30pm, Mon-Fri) e: helpline@rnib.org.uk

    Suitable for: People with visual impairment

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  • Royal British Legion

    Provides lifelong support for the Armed Forces community - serving men and women, veterans, and their families.
    Contact Info
    t: 0808 802 8080 (8am-8pm, 7 days a week)

    Suitable for: Current and ex-service people and their families

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  • Stroke Association

    Provides information, practical advice and emotional support in the aftermath of a stroke. We begin working with a stroke survivor, their carers and their family immediately following a stroke, and will continue to provide the support people need, for as long as they need it – within their own homes and back into the community.
    Address
    Postal address: c/o North Somerset PCT, CASTLEWOOD 2nd Floor, Tickenham Road East, Clevedon BS21 6FW
    Contact Info
    t: 0303 3033 100 (9am-5pm, Mon-Fri) e: verity.aldous@stroke.org.uk

    Suitable for: People affected by strokes

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  • Support Alliance

    To help and support people to live safely and independently in their own home. A partnership of 7 housing support providers. Offer help with claiming relevant welfare and other benefits/grants.

    Address
    40 Martingale Way Portishead BS20 7AW
    Contact Info
    t: 03000 120 120 (option 2) e: supportalliance@alliancehomes.org.uk

    Suitable for: Anyone who needs floating support

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  • Vision North Somerset

    Support blind and partially sighted people and helping them to remain independent by offering practical and emotional support. Can help with claiming benefits.

    Address
    3 Neva Road Weston-super-Mare BS23 1YD
    Contact Info
    t: 01934 419393 (Mon-Thu 10am to 1pm) e: info@visionns.org.uk

    Suitable for: People with vision or hearing loss

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